read our Privacy Policy

Privacy Policy

OUR SERVICE

Christian Paul is all about providing the world with unique timepieces, which are designed and manufactured with quality, luxury and longevity in mind.

Christian Paul is an international brand and our aim is to not only provide modern, stylish and quality watches for everyone, but also to provide 100% service and customer care, to every customer, every time, no matter where in the world you are!

Our service is not to be misused or used for an illegal or otherwise prohibited purpose. Our watches are intended for personal use only, and are not to be purchased for commercial or on-selling purposes.

ORDERS

Christian Paul watches can be ordered from anywhere in the world. Orders can be made by placing your selected item in your shopping basket and completing the checkout process.

To confirm your order, we will require several pieces of information from you, including your name and shipping address, as well as your e-mail address and payment information. The withholding of any of these pieces of required information will impact your ability to successfully place an order. If you are concerned about your personal or payment information, please see our Privacy Policy to learn more about the use and protection of this information.

Please make sure all your details, particularly your shipping address, are entered correctly and notify us immediately if a mistake has been made during the ordering process.

PAYMENT AND CURRENCY

All Christian Paul watches are priced in Australian Dollars. You may select your preferred currency, whilst browsing our items, however once commencing the checkout process, your price will be displayed in AUD and you will be charged at the relevant conversion rate to your desired currency. Conversion rates are updated twice daily by our Shopify platform, to ensure that the most accurate and up to date converted price is always available.

Your cardholder will be responsible for converting the AUD amount into your local currency. You will be responsible for any conversion fees associated with this process.

We reserve the right to alter the prices of our products or our accepted payment methods, at any time, without notice or consequence.

CANCELLATION

If you wish to cancel or amend your order, please contact us as soon as possible after order placement. We will make every attempt to comply with your request, however this is at our sole discretion.

We are unable to cancel orders that have already been shipped. If shipping has occurred we advise customers to see our return and exchange policy, and follow these processes to change their order.

RETURNS, REFUNDS & EXCHANGES

We want you to be 100% satisfied with your Christian Paul purchase. We are proud to offer our customers the option of exchanging their watch if it is not quite right. In order to exchange your watch for a different piece, please return it to us in a brand new and saleable condition, with all original and undamaged tags and packaging included, within 14 days of receipt. Original packaging includes the protective seal on the watch face and back.

If you choose to return your watch for an exchange, we are unable to refund your initial shipping costs, and you will also be responsible for the cost of returning your order. We are pleased, however, to offer you free shipping on your chosen replacement watch.

Please email us [email protected] for all return details.