Frequently asked questions

FAQs

COLLECTION OF INFORMATION

When purchasing one of our products, you will be required to provide us with several pieces of information including, but not limited to:

  • You name
  • Your e-mail address
  • Your postal address
  • Your payment information

We assure you that we will only request this information from you at the time that it is necessary to us to fulfill one of our activities, functions or service obligations to our

USE AND STORAGE OF INFORMATION

We will only use your information to carry out our service to you and in the ways outlined in this policy. Your e-mail address will be used to confirm your order, dispatch date and convey your shipment tracking number. We may also use your e-mail to keep you updated about Christian Paul products and promotions. You may unsubscribe from such marketing communications at any time and are always welcome to re-join us.

We will use your payment information to take the amount owed for your order. If you choose to pay via Credit Card, your details will be processed and encrypted for security purposes. They are not transmitted to us. If PayPal is your chosen payment method, your privacy information will be protected by the practices and procedures employed by PayPal.

We will use your contact details and shipping address in order to make sure your order reaches you safely.

We may store some of the information collected, in order to use it for future service purposes, or to improve our customer service efficiency.

We make every reasonable attempt to ensure that information is stored securely, whether it be in an electronic or physical format. Information is only accessed by

ACCESS TO INFORMATION

By law, you are permitted to request access to any information that we hold about you. If you wish to view, modify or have your details removed from our database, please contact us and we will comply with any requests made, within a reasonable timeframe.

You information cannot be seen or modified by anyone else.

SOCIAL MEDIA INFORMATION

Customers are encouraged to join us on social media. If you choose to share information with us via this platform, Christian Paul will handle such information in accordance with this policy.

We are unable, however, to protect your information from misuse by any third parties

NON-IDENTIFIABLE INFORMATION

We may also collect non-identifiable pieces of information about your visit to Christian Paul. The use of ‘Cookies’ enables us to retain information including, but not limited to: navigational information, referring websites and location information.

This information is used purely for statistical purposes, and it always anonymous. No attempt to match this information with your identifiable information is ever made.

DATA OVER THE INTERNET

The Internet is a global network. Any data that you transmit is transmitted globally. By engaging with our website you are authorizing the global transmission of your data

CHANGES TO OUR PRIVACY POLICY

We reserve the right to make amendments to our Privacy Practices, at any time, without notice or consequence. Any changes that will have a direct effect on our customer’s will be published here. Customers are asked to remain up to date with this policy. Your continued access to our website anduse of our service indicates your acceptance to any changes made and your consent to the use of your information in any additional ways outlined.

Our Privacy Practices are in strict accordance with Australian Privacy Legislation. If you have any further questions, concerns or if you believe we have breached our privacy obligations to you, please contact us at: [email protected].