At Christian Paul Watches, we want you to be satisfied with your purchase.

This policy operates in accordance with the Australian Consumer Law.

Change of Mind Returns

We accept change of mind returns within 14 days of delivery provided that:

• the item is unused and in original condition;

• the item is returned in its original packaging;

• proof of purchase is provided.

Please note that return shipping costs for change of mind returns are the responsibility of the customer.

Once the item is received and inspected, we will issue a refund to the original payment method.

Faulty or Damaged Products

Under Australian Consumer Law, you are entitled to a replacement, repair or refund where products are faulty, damaged, not as described, or do not perform as reasonably expected.

If you believe your product is faulty or damaged, please contact us as soon as possible at:

contact@christianpaul.com.au

Please include:

• your order number;

• a description of the issue; and

• photos where applicable.

Exclusions

We do not accept returns for:

• normal wear and tear;

• damage caused by misuse, accidents or improper handling;

• unauthorised repairs or modifications.

Return Process

To request a return, please contact our customer support team before sending any items back.

Approved returns should be securely packaged and sent to the return address provided by our team.

Refund Processing

Refunds are processed back to the original payment method. Processing times may vary depending on your bank or payment provider.

To keep your watch in its best condition, we recommend avoiding exposure to harsh chemicals, perfumes, cleaning products and extreme temperatures. While our watches are designed for everyday wear, we recommend removing your watch before swimming, showering, exercising or sleeping unless otherwise specified.

To clean your watch case, gently wipe with a soft, dry microfibre cloth. Avoid abrasive materials that may scratch the surface.

Leather Band Care

Leather is a natural material that will soften and develop character over time. To maximise the life of your leather strap:

• Avoid contact with water, moisture and humidity where possible;

• Remove the watch before swimming, showering or exercising;

• Avoid direct contact with perfumes, lotions and oils;

• Store the watch in a cool, dry place away from direct sunlight.

If your leather strap becomes wet, gently pat dry with a soft cloth and allow it to air dry naturally. Do not use heat sources such as hairdryers or heaters.

Over time, natural ageing and wear of leather straps is expected and not considered a manufacturing fault.

Mesh & Link Band Care

Mesh and stainless steel link bands are durable and suitable for everyday wear, however regular cleaning is recommended to maintain their finish.

To care for your mesh or link bracelet:

• Clean regularly using a soft cloth to remove dirt, oils and fingerprints;

• For deeper cleaning, use mild soap with lukewarm water and dry thoroughly afterwards;

• Avoid prolonged exposure to salt water, chlorine and chemicals;

• Avoid impacts or rough surfaces that may scratch the finish.

If your watch has an adjustable mesh clasp or removable links, adjustments should be performed carefully to avoid damage.

Battery & General Maintenance

Most Christian Paul watches use a high-quality quartz movement powered by a button cell battery. Battery life may vary depending on usage and model.

We recommend replacing your battery through a professional jeweller or watch technician to ensure proper sealing and care of your watch.

If your watch is not functioning correctly, please contact our customer support team for assistance.

You can contact us at; Contact@christianpaul.com.au

Operating hours:
Monday - Friday, 9am - 5pm AEST

All Christian Paul timepieces are covered by a 2-Year Manufacturer’s Warranty from the date of purchase.

Our warranty covers manufacturing defects in materials and workmanship under normal use.

Christian Paul leather goods are covered by a 90-Day Manufacturer’s Warranty from the date of purchase against manufacturing faults and defects.

What Is Covered?

Our manufacturer’s warranty covers:

• manufacturing defects;

• movement faults;

• defective materials or workmanship under normal use.

What Is Not Covered?

The warranty does not cover:

• normal wear and tear;

• accidental damage or misuse;

• scratches to the case, glass or strap;

• water damage caused by improper use;

• battery replacement;

• damage caused by unauthorised repairs or modifications;

• general ageing of leather straps and leather products.

Warranty Claims

To make a warranty claim, please contact our customer support team with:

• your order number or proof of purchase;

• a description of the issue; and

• clear photos of the product where applicable.

If the issue is determined to be covered under warranty, we will repair, replace or otherwise resolve the issue in accordance with Australian Consumer Law.