TERMS AND CONDITIONS

In the following Terms and Conditions, any reference to ‘we’, ‘our’ or ‘us’ refers at all times to Christian Paul. Any reference to ‘you’ or ‘your’ refers to our valued users and customers.
 
Please read our Terms and Conditions carefully, as they govern the relationship between you and Christian Paul. Your use of our website and service is contingent upon your acceptance of these guidelines. Once you engage in our service, we assume that you have read, understood and agree to the following, and therefore remain bound by it, at all times.
 
OUR SERVICE
 
Christian Paul is all about providing the world with unique timepieces, which are designed and manufactured with quality, luxury and longevity in mind.
 
Christian Paul is an international brand and our aim is to not only provide modern, stylish and quality watches for everyone, but also to provide 100% service and customer care, to every customer, every time, no matter where in the world you are!
 
Our service is not to be misused or used for an illegal or otherwise prohibited purpose. Our watches are intended for personal use only, and are not to be purchased for commercial or on-selling purposes.
 
Christian Paul reserves the right to refuse service to any person who we deem as having misused our service or contravened our Terms of Use.
 
Christian Paul reserves the right to make modifications to our service, products, prices or practices at any time, without notice or consequence.
 
ORDERS
 
Christian Paul watches can be ordered from anywhere in the world. Orders can be made by placing your selected item in your shopping basket and completing the checkout process.
 
To confirm your order, we will require several pieces of information from you, including your name and shipping address, as well as your e-mail address and payment information. The withholding of any of these pieces of required information will impact your ability to successfully place an order. If you are concerned about your personal or payment information, please see our Privacy Policy to learn more about the use and protection of this information.
 
Please make sure all your details, particularly your shipping address, are entered correctly and notify us immediately if a mistake has been made during the ordering process.
 
You will receive confirmation of your order once payment has cleared. It will then be packed up and shipped to you as soon as possible!
 
PAYMENT AND CURRENCY
 
All Christian Paul watches are priced in Australian Dollars. You may select your preferred currency, whilst browsing our items, however once commencing the checkout process, your price will be displayed in AUD and you will be charged at the relevant conversion rate to your desired currency. Conversion rates are updated twice daily by our Shopify platform, to ensure that the most accurate and up to date converted price is always available.
 
Your cardholder will be responsible for converting the AUD amount into your local currency. You will be responsible for any conversion fees associated with this process.
 
We provide a range of different payment options, for your convenience. Christian Paul accepts payments made by all major Credit Cards and PayPal.
 
Full payment for your order is required at the end of checkout. We do not accept partial payments or lay-by payments. Payment must be confirmed and cleared before we will ship your item to you. If for some reason payment does not clear, you will be notified and have the opportunity to make another attempt at payment. We cannot guarantee the availability of your desired items, if there is a problem with payment that delays confirmation of your order. We are unable to hold products.
 
We reserve the right to alter the prices of our products or our accepted payment methods, at any time, without notice or consequence.
 
CANCELLATION
 
If you wish to cancel or amend your order, please contact us as soon as possible after order placement. We will make every attempt to comply with your request, however this is at our sole discretion.
 
We are unable to cancel orders that have already been shipped. If shipping has occurred we advise customers to see our return and exchange policy, and follow these processes to change their order.
 
We are also unable to add items to your order. If you wish to add a watch to your order, you will need to create a new order.
 
SHIPPING
 
Christian Paul is pleased to provide FREE worldwide shipping. We use DHL Express or Australia Post to ship all orders. Orders made will be prepared for shipping within 2 business days of confirmation. These times may vary during sale/promotional periods or over Christmas time.
 
Australian orders will usually be received within 1-2 business days after shipping.
 
International customers can expect to receive their order within 2-5 business days of shipment.
 
Suggested delivery times are simply intended as a guideline. We cannot guarantee that products will arrive within these time frames. We make every attempt to dispatch orders as quickly as possible, because we know you cannot wait to receive your beautiful new watch. Once we dispatch orders, however, they are in the hands of our courier service and we cannot control their delivery speed.
 
We will not be responsible for delivery delays that stem directly from circumstances beyond our control, including, but not limited to: delivery service delays and natural disasters.
 
CUSTOMS DUTIES, LEVIES OR TAXES
 
Christian Paul will not cover or refund any charges or fees associated with customs in your chosen shipping country. It is the responsibility of the customer to ensure that they make themselves aware of any charges that may be incurred, before placing their order.
 
RETURNS, REFUNDS & EXCHANGES
 
We want you to be 100% satisfied with your Christian Paul purchase. We are proud to offer our customers the option of exchanging their watch if it is not quite right. In order to exchange your watch for a different piece, please return it to us in a brand new and saleable condition, with all original and undamaged tags and packaging included, within 100 days of receipt. Original packaging includes the protective seal on the watch face and back.
 
If you choose to return your watch for an exchange, we are unable to refund your initial shipping costs, and you will also be responsible for the cost of returning your order. We are pleased, however, to offer you free shipping on your chosen replacement watch.
 
Please email us support@christianpaul.com.au for all return details.
 
 
Make sure to include your name, order number and return shipping details.
 
We advise customers to use an insured method of postage, with a tracking number. We will not replace any returns that are lost in transit.
 
We are always happy to help you make your selection, so please feel free to contact our customer support team at: contact@christianpaul.com.au, if assistance is required.
 
FAULTY ITEMS
 
We take great care in inspecting our products before they are shipped, and make sure they are packaged safely and securely upon dispatch. If you receive your item and you believe it to be faulty, or damaged in transit, please contact us immediately (within 48 hours of receiving your order), with details and photographs of the damage alleged.
 
We will then make a determination as to the fault based on this information, and decide whether an exchange is appropriate. If an exchange is required, you will need to ship your item back to us and we will provide free return shipping on your new item. 
 
Please see our Returns policy if you require more information on the exchange process.
 
PRODUCT CARE
 
We create watches of the highest quality, but they do need a certain amount of care and maintenance over time, to ensure their longevity.It is the customer’s responsibility to ensure that they are familiar with any care or maintenance guidelines specific to their watch.
 
Please pay attention to any and all care instructions that are listed on our website, or that accompany your watch when it arrives.
 
Your warranty will be voided if we deem your product to have not been properly maintained and cared for in accordance with our suggested guidelines. In addition to this, improper care will not provide you with valid reason to exchange or refund your watch.
 
WARRANTY
 

We swear by the quality of our watches! The benefits given to you in this manufacturer's warranty are additional to, and do not detract from, any rights and remedies that you may have under Australian consumer protection laws. Our watches come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the watches repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

 

This manufacturer's warranty is not intended to change or exclude any statutory consumer rights that cannot be lawfully changed or excluded. This is not a complete statement of your legal rights as a consumer.

 

This warranty is provided by Christian Paul Pty Ltd ABN 77 605 892 715.

 

What this warranty covers

This warranty is provided only to the original end-use purchaser, and does not extend to any other person or transferee. We provide such customers with a 2-year warranty for every watch, from the date of purchase.

 

This warranty covers manufacturing defects in the movement of the watch only. The warranty does not cover general wear and tear, including scratches, chips, changes in the colour of the leather band or any other ordinary changes incidental to the usual use of the watch.

 

The warranty also does not apply for products that have not been cared for in proper accordance with our care instructions.

 

We reserve the right to request any information (including photographs) that we require to make a determination on claims under warranty.

 

What we will do

Warranty decisions are at our sole discretion and we reserve the right to refuse claims under warranty if our conditions and criteria are not met. During the warranty period, we will, at our sole option, repair or replace any defective parts or the whole watch within a reasonable period of time and free of charge.

 

How to claim your warranty

All watches claimed under warranty will need to be returned to Christian Paul. Please email us at support@christianpaul.com.au for all return address details. Make sure to include your name, order number and return shipping details.

 

We will not refund original shipping costs in the case of a successful claim under warranty. If your claim is classed under minor defects, you will be responsible for the shipping costs associated with returning your watch to us. If your claim is classed as a major defect, we will refund this cost to you. In either case, we are pleased to provide free shipping on your replacement watch.

 

As with our return shipping rules, we encourage customers to use insured methods of shipping, complete with tracking numbers, when returning items to Christian Paul.

 

We are unfortunately unable to complete warranty exchanges if your watch does not reach us due to being lost in transit.

 
PROMOTIONS AND GIVEAWAYS
 
We may, from time-to-time, provide our lovely customers with promotional offers, including sales, discount codes or giveaways.
 
Any such promotion will only run for a limited period of time and there will be no rain checks, under any circumstances.
 
If you are using a discount code, this will need to be entered correctly at checkout. Failure to do so will not be remedied by the team at Christian Paul, so please ensure you complete this process correctly.
 
Giveaways will have open and close dates, and all entries that meet the relevant criteria will be considered. Winners will be announced via social media or our website, and winners will need to contact us to claim their prize. Prizes are non-transferable and not redeemable for cash.
 
We reserve the right to lengthen, suspend, cancel or otherwise alter any promotion or giveaway, without consequence.
 
SOCIAL MEDIA
 
We love it when our customers join us on social media. It is a great way for us to share our brand and product with the world. We also use this platform to update you about new designs, promotions, inspirations and everything else Christian Paul.
 
We encourage anyone and everyone to be a part of our social media family. We do, however, have certain standards of behaviour that we require users to abide by. No abuse, bullying or foul language will be tolerated. Users who do not adhere to these standards may be blocked or deleted.
 
We welcome users to share pictures of our watches, however we ask that we be credited if you are sharing images owned by us. In turn, we will always credit owners of images that we share.

INTELLECTUAL PROPERTY
 
At Christian Paul, we take pride in the originality and uniqueness of our brand and our product. Any original designs, images, photographs, illustrations, logos, texts, HTML code or other intellectual property that we have made available on this website, is the copyright material of Christian Paul and remains our intellectual property at all times.
 
We love to share our brand with you, however we do so under the proviso that we remain the owner and retain the intellectual property rights to all of our content.
 
This content, therefore, may not be reproduced, re-published or disseminated in whole or in part without the express consent of the authors or copyright holders at Christian Paul.
 
The gathering, storing, printing or copying of any of the content made available on our website for individual/personal use may be permitted in some circumstances. The use, however, of our intellectual property in relation to the advancement of any business or commercial venture is strictly forbidden.
 
Appropriate action may be taken against any person or persons who is found to be misusing our intellectual property.
 
We reserve the right to refuse service to any parties, who are found to be misusing our intellectual property, or using it in a prohibited manner.
 
LINKS TO THIRD PARTY WEBSITES
 
During your visit to our website or social media pages, you may occasionally come across links to third party websites or profiles. We provide these links for your enjoyment or information, and they are not intended to be a representation of our brand, service or opinions.
 
Following any such links is at your own discretion. Christian Paul is not responsible for the practices employed by any third party, nor do we govern their policies. You should always read any policies available before engaging in a third party service.
 
We will not be held liable for any loss, damage or otherwise that may occur through the use or misuse of third party services.
 
FEEDBACK
 
We love hearing that you love our watches as much as we do! We encourage users to share feedback regarding our products or service. If you choose to provide us with feedback we may share this with other users via our website or social media. Your feedback may be edited for length or clarity. We will never fully identify you in the sharing of your feedback.
 
If you do not consent to the sharing of your feedback, or if you would prefer to remain completely anonymous, please let us know at the time of submitting your feedback.
 
PRIVACY
 
The collection, storage and use of your private information is governed, at all times, by our Christian Paul Privacy Policy. This policy has been made available on our website for all users to view. We encourage every visitor to read this policy before sharing information of a private or personal nature with us.
 
Once you engage in our service, you consent to the use of your information in any or all of the ways outlined in, or incidental to, this policy.
 
LIABILITY AND INDEMNITY
 
To the maximum extent permitted by law, Christian Paul cannot be held liable for any loss or damage that users may suffer as a direct or indirect result of accessing our website. This includes, but is not limited to: special or consequential loss, loss of data, loss of savings, loss of opportunity or loss of profits.
 
RELIANCE
 
We provide information through our website for general use and purposes only. In providing this information, Christian Paul is in no way guaranteeing its accuracy, completeness or reliability. Should you chose to rely on the information provided throughout this website, you do so at your own risk and are thus responsible for any consequences of doing so.
 
WHOLE OF TERMS AND CONDITIONS
 
This document is intended to comprise the whole of the Terms and Conditions, which govern the use of the Christian Paul website and service. No other Term, Condition, Assurance, Representation, Warranty or Inference is intended to apply to the relationship with our customer, other than those that are expressly implied by Australian Commonwealth or State Consumer Law, or any other relevant statute.
 
CHANGES TO TERMS AND CONDITIONS
 
As we evolve, we may occasionally make amendments to our service and our Terms and Conditions. We reserve the right to make such changes, without notice or consequence. Any changes that we make will be published here and will take immediate effect from their date of publication.
 
It is your responsibility to remain up to date with our Terms of Use. Your continued access to and use of our website indicates your acceptance of any changes that we make to our Terms and Conditions or any other policies, including Privacy and Shipping and Delivery.
 
Our Terms and Conditions are current as of June 2015. If you would like any further information about our brand, our service or our products please visit our FAQs page, or feel free to contact us directly at: contact@christianpaul.com.au any time and we will get back to you as soon as we can!

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