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FAQ

Free Worldwide Delivery

Do you ship internationally?

Christian Paul are pleased to offer free worldwide shipping for all orders over $199AUD (average timepiece price).

 

Any Timepiece or Break Away component purchased under that value will incur a shipping fee.

Australia Wide – $10.99 AUD

International – $19.99 AUD

Can I change or cancel my order and details?

We ship orders out within 24 business hours of receiving them, so contact us as soon as possible (+61 2 4647 2571 or [email protected]) we can then alter the order.

I haven’t received a confirmation email- what do I do?

There may be more than one reason, more than likely there has been a spelling mistake in the email. If you have any questions please contact our customer service team during business hours AEDT via [email protected]. Please include your order number and a customer service representative will be able to assist you and update you in regards to your order.

What courier company do you use to send your products? How do I track them?

We express ship all orders using FedEx Express. You will be sent an email with your tracking information attached.

When will I receive my order?

  • If you are ordering from within Australia, please allow 5-7 business days for your order to arrive
  • For all international orders, please allow up to 7-10 business days.