WHAT ARE YOUR SHIPPING FEES
$10 AUD Standard shipping for orders under $99
$15 AUD Express shipping for orders under $99
FREE Standard shipping for orders over $99
$15 AUD Express shipping for Australian orders over $99
Free shipping for all orders over $199
DO YOU SHIP INTERNATIONALLY?
We do offer free worldwide shipping for all orders over $199AUD. However, we do not offer express shipping for international orders.
CAN I CHANGE OR CANCEL MY ORDER AND DETAILS?
We aim to ship orders out within 24 business hours of receiving them, so contact us as soon as possible (firstname.lastname@example.org) and we can then alter the order.
I HAVEN’T RECEIVED A CONFIRMATION EMAIL- WHAT DO I DO?
There may be more than one reason, more than likely there has been a spelling mistake in the email. If you have any questions please contact our customer service team during business hours AEDT via email@example.com. Please include your order number and a customer service representative will be able to assist you and update you in regards to your order.
WHAT COURIER COMPANY DO YOU USE TO SEND YOUR PRODUCTS? HOW DO I TRACK THEM?
We ship all orders using Australia Post and FedEx. You will be sent an email with your tracking information attached.
WHEN WILL I RECEIVE MY ORDER?
- If you are ordering from within Australia, please allow 5-7 business days for your order to arrive.
- For all international orders, please allow up to 7-10 business days.